Support

Last updated: November 5, 2026

Stuck on a level, found a bug or have an idea? Write to us — a real person reads every email.

When reporting a bug

Your device and browser (for example “iPhone 15, Safari”).
The level and what happened — a screenshot helps a lot.
Your anonymous ID from the Privacy page, if you want us to look at your session.

Do I need an account?: No. Just open filoop.app and play.
My progress is gone.: Progress lives in your browser. Clearing site data, private mode or a different browser starts fresh.
Why are there ad boxes?: They are mockups while we test how the game feels. No real ads are shown and no ad networks are connected.
Is there an app?: iOS and Android versions are on the way. The store links in the game will start working when they are published.